Summary
- What is FPX?
- Why use FPX with CardUp?
- Payout speed and processing fees
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How to set up FPX payment collection
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- If you’re new to CardUp Collect
- If you’re already using CardUp Collect
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Payment Flow
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- Step 1: Send your payment link to customers
- Step 2: Customers make payment
- Step 3: Track your payments
- FPX payments from corporate customer bank accounts
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What is FPX?
FPX (Financial Process Exchange) stands as one of Malaysia's leading online payment methods, enabling payors to seamlessly conduct fund transfers through their bank accounts in a user-friendly, convenient, and secure manner.
Operated by the PayNet Group, FPX boasts membership from Bank Negara Malaysia (BNM), the Central Bank of Malaysia, and eleven other prominent financial institutions in the country.
When customers opt to pay using FPX, they are directed to their respective online banking portals to authorize the fund transfer to you. The exact customer experience may vary based on their bank.
Why use FPX with CardUp?
With CardUp’s FPX payment method, payors will be able to conveniently pay you via bank transfer from your Payment Requests, Payment Pages, and Xero invoices. This enables you to:
✅ Get paid faster
- With card and bank transfers ranking as the two most favored payment methods in Malaysia, CardUp ensures you can accommodate your customers' preferred payment options.
- Using FPX for bank transfer payments through CardUp offers greater convenience compared to using their banking portals directly. This enhanced bank transfer experience facilitates faster payments from customers.
✅ Save time by simplifying payment operations and tracking
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You’ll be able to track all your payments on one dashboard in real time and get notified of payment updates, which makes reconciliation and finance work much easier.
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You’ll be able to save hours by making use of CardUp’s productivity features like bulk payment requests to send out a hundred payment links at one go, payment reminders to automatically follow up with customers to get you paid, and our Xero integration to automate your invoicing process end-to-end.
Payout Speed and Processing Fees
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Payment speed |
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Customer Type |
B2C (Personal or Individual account) | B2B (Business account) |
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Transfer Amount |
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Processing fee |
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Which payor banks are supported |
Customers who hold accounts with the banks included in PayNet’s participating banks for FPX can conveniently make payments to you via bank transfer using CardUp's FPX payment method. |
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How to set up FPX payment collection
If you are new to CardUp Collect, please select the FPX option when setting up your Collect account. This will activate the FPX payment method for your payment pages and payment requests.
For existing Collect users who have not enabled FPX, you can activate it through the Collect Settings page. You will be redirected to this page if they click on the FPX banner on the Payment Request Creation or Custom Payment Page Editing screens.
Payment Flow
Step 1: Send your payment link to customers
When FPX payment method is enabled, your customers can choose FPX on your payment requests and pages to make payments through bank transfer.
Step 2: Customers make payment
When your customer chooses the FPX as the payment method during checkout or request,
Your customer can select their bank from the provided drop-down menu.
Your customer enters their bank account credentials.
Once the payment has been authorized, the funds will be deducted from your customer’s bank account. Your customer will be automatically returned to CardUp with a confirmation message.
Step 3: Track your payments
You can track the status of all your payments via your Collect dashboard.
| Payment Statuses | Details |
| Charged | The payment has been created and the funds have been debited from their bank account. |
| Awaiting approval |
The payment has been created, but requires approval by your customer’s organisation before funds are debited. This applies in some cases if your customers have corporate bank accounts. See “FPX payments from corporate customer bank accounts” for more information. |
| Sending | The funds are on their way to your bank account |
| Complete | The funds have arrived in your bank account |
| Cancelled | If the payment requires approval, it can be rejected by your customer’s organisation. In this case, the payment moves to “Cancelled”. |
Both you and your customer will receive email updates upon payment confirmation and when the payment is settled to your bank account.
FPX payments from corporate customer bank accounts
If your customer is paying you via a corporate bank account, their payment may require internal approval, which may affect the settlement timeline.
- For example, companies may have a process where the finance manager initiates the payment, and a senior director approves the payment on their bank portal. On approval, the funds leave the customer’s bank account and are sent on their way to you.
The time needed for approval means that the settlement speed can take longer than our standard 3 business days. There is typically a 5 day limit for FPX payments to get approved. If it does not get approved by then, the payment would be automatically rejected.
To track this, you will receive one email notification on payment initiation, and another when the payment is approved and successful. You’ll also be informed via email if the payment has been rejected.