Pay on CardUp

Understanding Pay

• Card Acceptance for Loan Repayments
• Can I schedule a payment for tomorrow?
• How do I schedule a payment?
• I see recipients that I did not add in my CardUp account. Why?
• What should I do if the recipient that I would like to pay to is not on the list?
• Why are some payment dates not available?

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Managing payments

• Can I edit an existing payment?
• How can I confirm that my recipient has received my payment?
• How do I add & update my credit card?
• How will the payment be reflected on my credit card statement?
• I received an email that my payment failed. What do I do now?
• Where can I check on the status of my payments?

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Using of Promo Codes

• Can I use promo codes when making a guest payment?
• How do I apply a promo code for my payment request?
• How do I find promo codes on CardUp for my payment?

Understanding Pay

• Am I allow to pay on behalf of someone else?
• What can I pay with CardUp?
• What types of cards are accepted by CardUp?
• Am I able to use my personal credit card instead of a corporate credit card for payments on my business account?
• How does using my credit card free up my cash flow for 2 months?

Income Tax or Corporate Tax(available on CardUp Personal and Business accounts)

• How long will it take for LHDN to receive the funds?
• How do I setup my personal income tax payment to LHDN through CardUp - Personal account?
• How do I setup corporate tax payment to LHDN through CardUp - Business account?

Rent or Commercial Rent (available on CardUp Personal and Business accounts)

• How does rent payment work on CardUp?
• What if the tenancy agreement expired?

Payroll (available on CardUp Business accounts)

• How does payroll work on CardUp?
• How do I set up recurring payments for payroll?
• What supporting document would I need to upload for payroll?
• I have processed my company's payroll via CardUp. Will CardUp transfer directly to my employees?

Supplier (available on CardUp Business account)

• How do I pay a domestic supplier?
• What supporting document would I need to upload for supplier payment?

Car Loan (available on CardUp Personal account)

• How does car loan payment work on CardUp?
• What supporting document would I need to upload for car loan payment?

Education (available on CardUp Personal account)

• How does education payment work on CardUp?
• What supporting document would I need to upload for education payment?

Insurance (available on CardUp Personal account)

• How does insurance payment work on CardUp?
• What supporting document would I need to upload for insurance payment?
• I entered the wrong Policy Reference Number when making my payment. How do I resolve this?

Miscellaneous (available on CardUp Personal account)

• How to set up my payment through Miscellaneous payment type?
• What Miscellaneous Payments can I pay with CardUp?

Mortgage Loan (available on CardUp Personal account)

• How does mortgage payment work on CardUp?
• What supporting documents would I need to upload for mortgage payment?

Renovation (available on CardUp Personal account)

• How to pay for renovation using credit card?
• What are renovation stages, phases or payment terms?
• What renovation payments can I pay and the supporting documents required?

Season Parking (available on CardUp Personal account)

• How does season parking payment work on CardUp?
• What supporting document would I need to upload for parking payment?